Concentrix Bulgaria


Консентрикс е голяма американска BPO компания. Гордеем се с това, че сме втората по
големина аутсорсинг компания в световен мащаб. Имаме офиси в над 40 държави, в
България имаме две локации – София и Варна. Към момента имаме над 2200 служителя и
обслужваме над 35 клиента.

Някой от компаниите с които работим са компании като  Honda, Xerox, Cisco, About You,
Nike, имаме няколко технически проекта с Miscrosoft, както и няколко гейминг проекта като
Ubisoft и Roblox. През последните 2 години сме спечелили над нови 10 клиента и сме
развили много от настоящите проекти, получавайки допълнителен бизнес за тях, с всяка
изминала година продължаваме да растем все повече. Оби и Табула са едни от най-
новите ни клиенти и очакваме тази година да започнем още няколко нови проекта.
Работим с компании в различни сфери от цял свят и на различни езици, имаме колеги от
над 26 различни националности.

Това което ни отличава като работодател, е че инвестираме много в развитието на нашите
служители. Правим много обучения, различни ъпскилинги и академии. Имаме и онлайн
платформа, наречена Concentrix Univesity, в която има ранообразни курсове – от Excel до
People Management, някой от тези курсове са селектирани в learning path-ове за конкретни
позиции, което помага на колегите когато имат интерес към конкретна роля в компанията.
Над 80% от нашия frontline management са колеги, които са се развили при нас и повечето
хора на тази позиции да започнали като агенти или инженери в компанията
Допълнителните придобивки, които предлагаме са 5 допълни дни за обучение, които се
използват само за обучителни цели, 50 лв нето за интернет/транспорт, възможност за
мултиспорт карта, допълнително здравно осигуряване с висок пакет на покритие,
включващ и дентален пакет, 500 лв бонус за важно събите в живота (сключване на брак,
раждане на дете, завършване на бакалавърска или магистърска степен).

 

Job offers

Customer Care Agent for a Healthcare company with French

Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better а live longer. Looking for a job where you can really help people? Join our Customer Care team working with a global healthcare brand. If you’re an empathetic person, with great French and English skills, who prefers working from home you could be perfect for this role. Apply now!

Your typical day:

As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers’ expectations unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is: 
Empathy and ability to perceive, detect and manage emotions
Fluency in French, both written and verbal
Working level of English
Strong phone and verbal communication skills, along with active listening.
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office applications)
Be organized, have decision-making and analytical skills
Team player with a great attitude High school education

What do you get from us?
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

 

Customer Service Advisor with French

Our brand-new client is a company that creates award winning coffee machines and kitchen appliances, designed to inspire people to produce perfect food and beverage results in their own homes with ease.

Your typical day:

As a representative of the brand, you will be expected to deliver high-quality customer service and manage inbound and outbound calls and emails in a timely manner. Your main duties will include identifying customers’ needs through active listening, providing information, troubleshooting and finding solutions. We would rely on you to build sustainable relationships and engage the customers by taking the extra mile. You will attend frequent educational trainings to improve your knowledge of the kitchen appliances, their usage in the kitchen and to become a food thinker.

What you need to have is:
Fluency in French and English, both written and verbal
Strong phone and verbal communication skills, along with active listening.
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office applications)
Be organized, have decision-making and analytical skills
Team player with a great attitude
High school education

What do you get from us?
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by the company
Transportation allowance and Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

About us:

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Honda Customer Care Representative with French

Honda is one of world’s biggest manufacturers of automobiles, motorcycles, and power equipment. Our Customer Care Team is the first point of contact for all European customers, providing inbound support to general queries & complaints and outbound support to specific campaigns.

We are open Monday to Friday to help you strike an excellent work life balance!

So, what’s the role all about? ·

· Providing support to customers by phone and e-mail
· Collaborating with other team members, Honda dealers and country Branches
· Identifying clients’ problems and propose solutions
· Maintaining various outbound campaigns related to the supported products
· Use and improve established procedures

Our top candidate has:

· Fluency in French both verbal and written, and working level of English
· Great analytical and research skills
· Excellent customer handling skills
· Previous experience in a similar role is a plus

Join Concentrix and enjoy our benefits
· Standard working hours on full-time
· Competitive remuneration with performance-based bonuses
· Reward and Recognition program
· Opportunity to grow with our career development programs
· Constant support from a dynamic success-driven team of specialists
· Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts and many more
· Relocation support if needed That’s just the beginning.

Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

 

Customer Service Professional with French and English

Our client is a not-for-profit professional organization that serves more than three million professionals.

We are seeking for a Customer Service Professional who will be responsible for interpreting users’ issues in the most accurate way to provide the best possible solution.

So, what’s the role all about?

Handling customer inquiries via email and phone Communicating with Project Management Professionals, members, or credential holders Maintaining knowledge of certifications, credentials, memberships, learnings, events, audit processes etc. Identifying and assessing customer needs to provide first time complete resolution Ensuring that all Service level Agreements (SLAs) are met consistently

You are ideal for the role if you have:
Excellent command of English plus French both written and verbal
Great analytical and attention to detail skills
Excellent customer handling skills
Deep and firm understanding on the culture of the supported region
Previous experience in a similar role is a plus

Join Concentrix and enjoy our benefits:
Standard working hours on full-time
Competitive remuneration with performance-based bonuses
Reward and Recognition program
Opportunity to grow with our career development programs
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Corporate discounts and many more
Relocation support if needed

That’s just the beginning.

Send us your CV now to open the door to the new career opportunities ahead of you!

We’re looking forward to meeting you!

 

Server Support Engineer with French and English

Who is Concentrix?

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. We are Different by Design.

Our perfect candidate would ideally have:
Excellent communication skills in required language – French;
Very good command of English language;
Customer-oriented, possessing excellent soft skills;
Ability to capture information easily, summarize it and provide it briefly;
Ability to adapt quickly;
Technically-oriented person, good at troubleshooting and problem solving skills.
The specific required knowledge for the position are:
Previous experience with Windows Server support or System Administration;
Understanding of Active Directory;
Understanding of Networking (understanding DNS, Network issues troubleshooting, DHCP, Network topology description);
Experience with Virtualization technologies (Hyper V, VMWare, Citrix etc.);
Understanding Windows OS core;
Troubleshooting experience;
Help Desk experience.

What we offer:
Strong remuneration package;
Free Health Insurance + discount for a sport card; Standard working hours;
Individual career path – personal training on the maintained technologies, great source of technical articles and support information;
Management and technical career growth;
Enhanced by learning and development program;
Regular performance assessment;
Environment of high skilled and collaborative colleagues;

If you’re up for a fresh new challenge, fancy the idea of working for a bright, forward thinking business, and picking up some new skills along the way, then look no further!

Send us your CV in English now to open the door to the new career opportunities ahead you!