PPD Bulgaria


PPD is a company known worldwide as one of the leading organizations which offers drug development, laboratory and lifecycle management services.
We have offices all around the globe.At PPD, our purpose is to improve health, our mission is to help our customers deliver life-changing therapies and our strategy is to bend the cost and time curve of drug development and optimize value.

 

 

Open Positions 

QUALITY AND TRAINING SPECIALIST WITH GERMAN/FRENCH AND ENGLISH- SOFIA, BULGARIA

Sofia 115G Tsarigradsko Shosse – Sofia – BG

JOB DESCRIPTION

Summarized Purpose:

Oversees and coordinates quality and/or training programs and activities. Leads or performs quality reviews of customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry management and documentation practices. May serve as a liaison with the clients for training or quality topics.

 

Essential responsibilities and key activities:

  • Conducts quality review and control of staff members’ work and monitors accuracy and completeness of information provided, including clinical content. Such work includes:
    • Quality control on incoming Medical Information enquiry cases    
    • Quality control of cases tagged as Medical Information Enquiry
    • Quality control of cases tagged as Safety reporting or Quality Complaint and routed to Safety/Quality department
  • Ensures program consistency relative to compliance with the organization and client policies/procedures.
  • Evaluates quality trends across the program and provides feedback and suggestions to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
  • Schedules, develops and delivers training courses and content for all staff members when required. Conducts product or disease state training for staff members as required.
  • Monitors effectiveness of training and observes training sessions, trends and assesses impact in employee performance. Modifies training to increase beneficial outcomes.
  • Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
  • Provides support for program-related audits.
  • May assist with department projects.

Job Qualification

Key requirements:

  • Either healthcare professionals or life science graduates
  • At a minimum bilingual and shall provide support in both their target language (DE or FR) as well as English
  • 2+ years’ experience as a contact center MIS or equivalent combination of education, training, and experience
  • Prior QTS experience preferred/will be considered an advantage

 

Knowledge, Skills and Abilities:

  • Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
  • Good knowledge of drugs and drug information
  • Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
  • Firm organizational and time management skills
  • Strong attention to detail and ability to multi-task
  • Strong verbal and written communication skills
  • Solid problem solving skills
  • Strong computer skills including Microsoft Office
  • Ability to train and mentor others
  • Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
  • Ability to work in a team environment and/or independently as needed
     

At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.  

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel. 

– We have a strong will to win – We earn our customer’s trust – We are gamechangers – We do the right thing – We are one PPD – 

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.  

If you are interested in learning more, please send your resume to alexander.bachev@ppd.com, and we’ll set up a time to connect! 

As we are likely to receive many applications, sometimes we are unable to provide feedback to everyone.  

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

 

ID

197732

Organization

Medical Communications

Location

BG BG Sofia Sofia 115G Tsarigradsko Shosse

 

MEDICAL INFORMATION SPECIALIST WITH FRENCH – BULGARIA (REMOTE)

Sofia 115G Tsarigradsko Shosse – Sofia – BG

JOB DESCRIPTION

Medical Information Specialist with French, Bulgaria 

PPD is looking for medical information specialists for its growing Medical Communications department.

Start a career you will enjoy!

Join a team of energetic healthcare professionals supporting one or more pharmaceutical/biotech companies.

As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.

Your typical day consists of:

  • Receiving medical information enquiries through various communication channels and documenting them in the appropriate database
  • Triaging and responding to the medical enquiries using client approved resources
  • Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines
  • Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures
  • Attending team and client meetings
  • Performing assigned peer quality reviews
  • Performing other ad-hoc activities according to PPD and client procedures

Job Qualification

What is required?

  • A degree in a scientific discipline or life science degree e.g.  Medicine, Pharmacy, Nursing, Biology, Psychology, Veterinary medicine or similar
  • Fluency in French and English  
  • Capability to efficiently use computer systems (hardware and software)
  • Organizational and time management skills
  • Attention to detail
  • Customer service oriented – compassionate, empathetic, patient
  • Ability to work independently as well as part of a team
  • Ability to maintain a positive and professional manner in challenging circumstances

 What we offer?

  • Competitive corporate benefits package, including health and dental insurance and various retail discounts
  • Well organized onboarding and training period, with extensive support from experienced medical information specialists and the management team
  • Opportunities to take additional training and responsibilities if you would like to expand your skillset and boost your career development
  • Genuinely friendly, helpful, cooperative, and supportive multicultural team environment
  • A great work-life balance

PPD Defining Principles:
– We have a strong will to win – We earn our customer’s trust – We are gamechangers – We do the right thing -We are one PPD –

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you

Start your job application: click Apply Now

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

 

ID

153527

Organization

Medical Communications

Location

BG BG Sofia Sofia 115G Tsarigradsko Shosse

 

QUALITY AND TRAINING SPECIALIST WITH GERMAN/FRENCH AND ENGLISH- SOFIA, BULGARIA

Sofia 115G Tsarigradsko Shosse – Sofia – BG

JOB DESCRIPTION

Summarized Purpose:

Oversees and coordinates quality and/or training programs and activities. Leads or performs quality reviews of customer interactions and associated documentation and coordinates and assists with corrective action plans if needed. Ensures program compliance with corporate, departmental and client policies and procedures including SOPs and applicable health authority regulations (e.g. FDA, EMEA), as well as standard inquiry management and documentation practices. May serve as a liaison with the clients for training or quality topics.

 

Essential responsibilities and key activities:

  • Conducts quality review and control of staff members’ work and monitors accuracy and completeness of information provided, including clinical content. Such work includes:
    • Quality control on incoming Medical Information enquiry cases    
    • Quality control of cases tagged as Medical Information Enquiry
    • Quality control of cases tagged as Safety reporting or Quality Complaint and routed to Safety/Quality department
  • Ensures program consistency relative to compliance with the organization and client policies/procedures.
  • Evaluates quality trends across the program and provides feedback and suggestions to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
  • Schedules, develops and delivers training courses and content for all staff members when required. Conducts product or disease state training for staff members as required.
  • Monitors effectiveness of training and observes training sessions, trends and assesses impact in employee performance. Modifies training to increase beneficial outcomes.
  • Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
  • Provides support for program-related audits.
  • May assist with department projects.

Job Qualification

Key requirements:

  • Either healthcare professionals or life science graduates
  • At a minimum bilingual and shall provide support in both their target language (DE or FR) as well as English
  • 2+ years’ experience as a contact center MIS or equivalent combination of education, training, and experience
  • Prior QTS experience preferred/will be considered an advantage

 

Knowledge, Skills and Abilities:

  • Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
  • Good knowledge of drugs and drug information
  • Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
  • Firm organizational and time management skills
  • Strong attention to detail and ability to multi-task
  • Strong verbal and written communication skills
  • Solid problem solving skills
  • Strong computer skills including Microsoft Office
  • Ability to train and mentor others
  • Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
  • Ability to work in a team environment and/or independently as needed
     

At PPD we hire the best, develop ourselves and each other, and recognise the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD you will benefit from an award-winning learning and development programme, ensuring you reach your potential.  

As well as being rewarded a competitive salary, we have an extensive benefits package based around the health and well-being of our employees. We have a flexible working culture, where PPD truly value a work-life balance. We’ve grown sustainably year on year but continue to offer a collaborative environment, with teams of colleagues eager to share expertise and have fun together. We are a global organisation but with a local feel. 

– We have a strong will to win – We earn our customer’s trust – We are gamechangers – We do the right thing – We are one PPD – 

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you.  

If you are interested in learning more, please send your resume to alexander.bachev@ppd.com, and we’ll set up a time to connect! 

As we are likely to receive many applications, sometimes we are unable to provide feedback to everyone.  

Diversity Statement

PPD is proud to be an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD is committed to providing equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or status within any other protected group.

 

ID

197732

Organization

Medical Communications

Location

BG BG Sofia Sofia 115G Tsarigradsko Shosse